FAQ
Frequently Asked Questions
FAQ Frequently Asked Question
Corporate & Certification
1. Is TeamCloud a certified cloud service provider?
Yes. TeamCloud is ISO 9001:2015 (quality management) and ISO 27001:2013 (information security) certified. Our operations follow strict compliance practices, including audit trails, secure asset management, and SLA-driven service delivery.
2. Where are your data centers located?
We operate in Tier III/Tier IV–rated data centers:
- Kuala Lumpur
- Cyberjaya
- Singapore
- Hong Kong All sites are high-availability zones with 24/7 access control, redundant power, and multi-carrier connectivity.
3. How long has TeamCloud been operating?
We’ve been in the cloud infrastructure and IT consulting business since 2013, serving over 500 clients across Southeast Asia.
Security & Compliance
4. What security measures do you implement?
Our infrastructure follows Zero-Trust principles and includes:
- AES-256 encrypted data at rest and in transit
- DDoS mitigation, Web Application Firewall (WAF)
- SOC monitoring and audit logging
- Role-based access control (RBAC)
- Penetration tests and vulnerability assessments
5. Do you comply with data protection regulations?
Yes. We assist clients in meeting:
- Malaysia PDPA
- Singapore PDPA
- EU GDPR
- Healthcare privacy (HIPAA-like safeguards) We provide documentation for internal and external audits.
6. Do you provide logs or reports for compliance?
Yes. We can provide access logs, billing records, resource usage logs, and security audit reports upon request or scheduled delivery.
Service Features & Architecture
7. What cloud technologies do you support?
We support:
- VMware, KVM, Proxmox, OpenStack
- Kubernetes, Docker, Ceph, vSAN
- Terraform, Ansible, Jenkins
- S3-compatible storage, HA firewalls, custom routing & BGP setups
8. Do you support multicloud or hybrid cloud deployments?
Yes. We integrate workloads across Azure, AWS, GCP, Alibaba Cloud, and private infrastructure—centralized via secure peering, SD-WAN, or VPN.
9. Do you offer GPU and HPC infrastructure?
Yes. We provide:
- Dedicated RTX 5090 / H200 servers
- High-RAM nodes (up to 2TB) for AI training
- FP16, FP8, INT4 optimized inference environments
- Kubernetes/Slurm orchestration for distributed workloads
10. Do you support high availability and disaster recovery?
Yes. We design custom DR solutions including:
- Active-passive failover
- Cross-region replication
- Offsite backups with RTO/RPO guarantees
- Private BGP failover routing
Deployment & Support
11. What is the onboarding process like?
You’ll be assigned a dedicated cloud engineer to assist with:
- Infrastructure design & quotation
- Migration or deployment
- Policy hardening (firewall, user access, backups)
- Ongoing optimization & cost control
12. What types of support do you offer?
- 24/7/365 support (chat, ticket, hotline)
- Incident response within SLA tiers (e.g., <15 minutes for P1)
- Proactive monitoring and early warning
- Monthly usage review and optimization recommendations
13. Do you provide API access or developer tools?
Yes. Our platform supports RESTful APIs for provisioning, scaling, and monitoring. We also support webhooks, Terraform modules, and CLI tools.
14. Can I bring my own IP address or ASN?
Yes. We support BYOIP/BYOASN under APNIC or local IR. We assist with route announcements, BGP setup, and IP reputation protection.
Business & Pricing
15. What billing models do you offer?
- Pay-as-you-go hourly/daily
- Monthly reserved packages
- Annual contract with volume discount
- Burst billing for traffic/GPU on demand
16. Can I request a quotation or POC before committing?
Absolutely. We provide free consultations, architecture planning, and quotations for SMEs and enterprise customers. A POC can be arranged for qualified clients.
17. Do you offer money-back or SLA compensation?
Yes. First-month satisfaction guarantee and SLA-backed credit compensation are available for infrastructure downtime or failed commitments.
18. Do you charge setup fees or hidden charges?
No hidden fees. All pricing is transparent. Setup fees may apply for high-customization environments (e.g., private cages, custom firewall stacks).
19. Do you offer partner or reseller programs?
Yes. We support MSPs, ISVs, and resellers with:
- Tiered pricing & commissions
- Joint marketing support
- Dedicated account manager
