FAQ
Frequently Asked Questions
FAQ Frequently Asked Question
Corporate & Certification
Yes. TeamCloud is ISO 9001:2015 (quality management) and ISO 27001:2013 (information security) certified. Our operations follow strict compliance practices, including audit trails, secure asset management, and SLA-driven service delivery.
We operate in Tier III/Tier IV–rated data centers:
– Kuala Lumpur
– Cyberjaya
– Singapore
– Hong Kong All sites are high-availability zones with 24/7 access control, redundant power, and multi-carrier connectivity.
We’ve been in the cloud infrastructure and IT consulting business since 2013, serving over 500 clients across Southeast Asia.
Security & Compliance
Our infrastructure follows Zero-Trust principles and includes:
– AES-256 encrypted data at rest and in transit
– DDoS mitigation, Web Application Firewall (WAF)
– SOC monitoring and audit logging
– Role-based access control (RBAC)
– Penetration tests and vulnerability assessments
Yes. We assist clients in meeting:
– Malaysia PDPA
– Singapore PDPA
– EU GDPR
– Healthcare privacy (HIPAA-like safeguards) We provide documentation for internal and external audits.
Yes. We can provide access logs, billing records, resource usage logs, and security audit reports upon request or scheduled delivery.
Service Features & Architecture
We support:
– VMware, KVM, Proxmox, OpenStack
– Kubernetes, Docker, Ceph, vSAN
– Terraform, Ansible, Jenkins
– S3-compatible storage, HA firewalls, custom routing & BGP setups
Yes. We integrate workloads across Azure, AWS, GCP, Alibaba Cloud, and private infrastructure—centralized via secure peering, SD-WAN, or VPN.
Yes. We provide:
– Dedicated RTX 5090 / H200 servers
– High-RAM nodes (up to 2TB) for AI training
– FP16, FP8, INT4 optimized inference environments
– Kubernetes/Slurm orchestration for distributed workloads
Yes. We design custom DR solutions including:
– Active-passive failover
– Cross-region replication
– Offsite backups with RTO/RPO guarantees
– Private BGP failover routing
Deployment & Support
You’ll be assigned a dedicated cloud engineer to assist with:
– Infrastructure design & quotation
– Migration or deployment
– Policy hardening (firewall, user access, backups)
– Ongoing optimization & cost control
– 24/7/365 support (chat, ticket, hotline)
– Incident response within SLA tiers (e.g., <15 minutes for P1)
– Proactive monitoring and early warning
– Monthly usage review and optimization recommendations
Yes. Our platform supports RESTful APIs for provisioning, scaling, and monitoring. We also support webhooks, Terraform modules, and CLI tools.
Yes. We support BYOIP/BYOASN under APNIC or local IR. We assist with route announcements, BGP setup, and IP reputation protection.
Business & Pricing
– Pay-as-you-go hourly/daily
– Monthly reserved packages
– Annual contract with volume discount
– Burst billing for traffic/GPU on demand
Absolutely. We provide free consultations, architecture planning, and quotations for SMEs and enterprise customers. A POC can be arranged for qualified clients.
Yes. First-month satisfaction guarantee and SLA-backed credit compensation are available for infrastructure downtime or failed commitments.
No hidden fees. All pricing is transparent. Setup fees may apply for high-customization environments (e.g., private cages, custom firewall stacks).
Yes. We support MSPs, ISVs, and resellers with:
– Tiered pricing & commissions
– Joint marketing support
– Dedicated account manager
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